Responsible Gaming — Empire Casino Philippines

Empire Casino is committed to providing a safe, fair, and responsible gaming environment for all Filipino players. We believe that gambling should be a form of entertainment enjoyed within personal limits. This page outlines our responsible gaming tools, support resources, and guidance for players who may need assistance.

Our Responsible Gaming Commitment

Empire Casino Philippines operates under a PAGCOR license and adheres to strict responsible gaming standards. We actively promote safe gambling practices and provide our players with a comprehensive suite of tools to manage their gaming activity.

Responsible Gaming Tools

Deposit Limits

Set daily, weekly, or monthly deposit limits on your Empire Casino account to control your spending. Once set, limits take effect immediately. Increasing a limit requires a cooling-off period of 24–72 hours. To set limits, go to Account Settings → Responsible Gaming → Deposit Limits, or contact our support team.

Session Time Limits

Set a maximum session duration to remind yourself when it is time to take a break. Once your session limit is reached, you will be automatically logged out. This feature is available under Account Settings → Responsible Gaming → Session Limits.

Reality Check Reminders

Enable reality check notifications to receive pop-up reminders at set intervals (e.g., every 30, 60, or 90 minutes) showing how long you have been playing and your net gaming activity during the session.

Self-Exclusion

If you feel you need a break from gambling, Empire Casino offers self-exclusion options ranging from 1 week to permanent closure. During self-exclusion, you will be unable to log in, make deposits, or receive marketing communications. To activate self-exclusion, contact our support team via live chat or email at [email protected].

Account Cooling-Off Period

A temporary cooling-off period of 24 hours, 7 days, or 30 days is available for players who wish to pause their gaming without permanently closing their account.

Signs of Problem Gambling

Problem gambling can affect anyone. Recognizing the warning signs early is important:

If you recognize any of these signs in yourself or someone you know, please seek help immediately using the resources below.

Support Resources in the Philippines

Minor Protection — 21+ Only

Empire Casino strictly prohibits gambling by minors. Our platform requires all players to be at least 21 years of age, as mandated by PAGCOR. We recommend that parents and guardians use parental control software to prevent underage access to gambling websites. Empire Casino reserves the right to close any account where the holder is found to be under 21, with any winnings forfeited.

Contact Empire Casino Responsible Gaming Team

If you need help activating any responsible gaming tool, or if you would like to speak to a member of our team about gambling concerns, please contact us:

Empire Casino Philippines · PAGCOR Licensed · 21+ Only · Gambling can be addictive, please play responsibly.